30 Day Returns
30 DAY SATISFACTION GUARANTEE:
Marks Jewelers is committed to your satisfaction. If for any reason you are not completely satisfied with your purchase you may return it within 30 days of the delivery date for a full refund or an exchange. Simply call us at 1215-362-7132 for a Return Authorization number (orders sent back without a return will not be accepted) and ship the item back to us. You are only responsible for the return shipping and insurance cost. Once your item has been securely packaged and the RA has been obtained, please ship to:
Marks inc.
attn: returns department
975 bethlehem pike
montgomeryville, pa 18936
Please note that items must be in their original purchase condition and contain all original documents to be eligible for return. If you lost the original documents or certification the cost of replacing those documents will be deducted from your return. Credits will be issued within 7 business days from the acceptance of the return.
Due to their custom nature, we cannot accept returns on the following: designer engagement rings, designer wedding bands, special size accommodations, and custom made items. Custom orders may only be canceled within 4 business days of being placed (Deposits/Payments after 4 days are non-refundable).
In order to give our customers the best pricing we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same (or similar) items with the intent of only keeping one of them. If you are unsure or have detailed questions about a particular item, please call one of our customer service representatives for expert help.
Special note: All Sales Are Final on items purchased while 'on sale'.
Frequently asked questions
How long does it take to complete a custom project?
Most appraisals are completed in one to two weeks, depending on the number of pieces and complexity of the evaluation. Simple insurance appraisals on single items can sometimes be completed within a few days. Complex estate appraisals involving multiple pieces or antique research may take three to four weeks.
How much does a jewelry appraisal cost?
Appraisal rates vary based on the number of pieces, their complexity, and the time required to complete the evaluation. Items purchased from Marks Jewelers over $1,000 receive complimentary Insurance Replacement Evaluations on request, and these customers also receive free appraisal updates for life.
What's included in a Marks Jewelers appraisal?
Every appraisal includes a detailed description of the piece, photographs, metal content verification, gemstone grading using the 4Cs where applicable, and a current market valuation. Our GIA Graduate Gemologists complete each evaluation, ensuring documentation accepted by insurance companies and estate planners.
How often should I update my jewelry appraisal?
Industry standard is to update appraisals every three to five years, since jewelry values fluctuate with market conditions and metal prices. Your insurance company may also request updated appraisals on a schedule. Marks customers who purchased items over $1,000 receive appraisal updates free for life.
Do I need an appraisal for insurance?
Most jewelry insurance policies require a professional appraisal to establish replacement value. Insurance companies accept our appraisal reports because they meet industry standards and include all required documentation. We recommend appraising any piece worth over $1,000 to ensure adequate coverage in case of loss, theft, or damage.
Can you appraise jewelry I didn't buy at Marks Jewelers?
Yes, we appraise jewelry from any source including inherited pieces, gifts, online purchases, and items from other retailers. Our five GIA-certified gemologists examine each piece with the same thoroughness regardless of origin, providing you with accurate valuations for insurance, estate planning, or resale purposes.
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