BABY COME BACK - You Can Blame it All on Me
30-DAY SATISFACTION GUARANTEE
Marks Jewelers is committed to your satisfaction.
If for any reason you are not completely satisfied with your online purchase you may return it within 30 days of the delivery date for a full refund or an exchange. To be accepted, all items must be in their original packaging, unworn, and free from any damage. If a giveaway was a part of your original purchase, all promotional items must be returned with the original item.
All refunds (except cash payments) will be given in the same manner as originally purchased. Credits will be issued within 2-3 business days from the acceptance of the return. All cash payments will be refunded by a check that will be mailed within fifteen (15) business days. Refund checks will be sent to the name and address of original purchaser. If you lost the original documents or grading report the cost of replacing those documents will be deducted from your return.
The following reasons will void the 30-day return policy:
- Resized by a jeweler other than Marks Jewelers
- If the product has been worn
- Any special orders
- Any head changes
- Custom made by JEWLVISIONTM and/or altered from original state
- Custom engraved items
Due to their custom nature, we cannot accept returns on the following: designer engagement rings, designer wedding bands, special size accommodations, and custom made items. Custom orders may only be canceled within 4 business days of being placed (Deposits/Payments after 4 days are non-refundable). If you are unsure or have questions about a particular item, please call one of our customer service representatives for expert help.
Simply call us at 215-362-7132 for a Return Authorization Number (orders sent back without a return will not be accepted) and ship the item back to us.
Once your item has been securely packaged and the RA# has been obtained, please ship to:
Attn: Returns Department
975 Bethlehem Pike, Montgomeryville, PA 18936
LOVE - Don’t Cost a Thing
Marks Jewelers provides secure, fast, and free shipping on all transactions. Your peace of mind is our priority, so we fully insure all packages at no additional cost to you.
Under $500: Fed Ex Ground Shipping
Over $500: Fed Ex Priority Overnight
All purchases over $500 require a signature for delivery with no exceptions. You may elect to dismiss the delivery signature only for purchases under $500 at your own risk.
Shipping to a different address:
We realize jewelry is often purchased as a surprise, therefore we allow you to ship to an address other than your billing address. All we ask is that you have the alternative shipping address on file with your credit card company. To do this, simply call the 800 number on the back of your card and tell them you would like to add an alternative shipping address to your account..
WE WILL FOREVER - Be Your Always
THE MARKS PROMISE
The Marks Jewelers Bridal Warranty.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten.”
Selecting a jeweler is one of the most critical parts of your decision to buy an engagement ring yet it is consistently tossed aside when the lure of a better deal seems too good to pass up. With over 35 years of experience in diamonds and jewelry, we found the success of our business lies in focusing on the important thing - our relationship with our customers. We look at it like any successful relationship. Your job is to take care of your partner through the good and bad; we are here to take care of your ring through the good and the bad. Your ring will be cared for and serviced under our roof by our master jewelers.
Your love knows no bounds - why should your ring be bound by the limitations of a manufacturers warranty?
Nationwide Normal Wear Guarantee:
We believe jewelry is meant to be worn, not admired from afar (okay, we believe it should be admired from near and far, but definitely while it is being proudly worn!).
In our desire for you to get the most out of your jewelry, we take the responsibility of the effects of everyday wear. This includes but is not limited to:
- Polishing and refinishing for scratches
(or rhodium plating for white gold)
- Repairing or rebuilding prongs
- Tightening of center and side stones
- Replacement of any diamond 0.20ct or smaller
Nationwide Lifetime Sizing Guarantee:
Life happens! Beautiful things like children happen.
Not so beautiful things like accidents or arthritis also happen. Just like your promise to your partner, we are here for you through the good and the bad. We will re-size your ring at no cost should it require an adjustment within safe guidelines (most rings can be sized up 2 sizes and down 1 size safely). We look at each ring on a case by case basis to determine what we can safely guarantee.
We are proud to extend our warranty through our partnership with Preferred Jewelers International, a group of over 200 independent jewelers across North America who can service your ring for you at any time. Your purchase with us guarantees your place in this network of jewelers at no additional cost where your Marks Bridal Warranty will be honored exactly as it is described here. Proof of purchase is required for all warranty servicing.
WE PROMISE - To Love Bigger
110% UPGRADE POLICY
As your love grows, upgrading your diamond is a very meaningful way to celebrate milestones in your life. We promise to make this as easy and affordable as possible with no strings attached. When purchased from Marks Jewelers, our clients can trade their engagement diamond, solitaire diamond pendant, and diamond stud earrings for a different size, quality, or shape after 1 year.
Here is how it works - after 1 year your diamond is worth
110% of its original cost! Your $3,000 diamond is now worth $3,300 towards the upgrade. For example, upgrade your $3,000 diamond for a diamond that is $4,300 and only pay $1,000.
Just like our bridal warranty, the Marks Jewelers 110% Upgrade promise honors your diamond for a lifetime.
THE HEART WANTS - What the Heart Wants
There are few purchases in your life as significant as an engagement ring or wedding bands. Marks Jewelers believes that you should be fiscally responsible with your money. For this reason we have partnered with Wells Fargo Bank, N.A. to provide you with the tools necessary to make the best decision.
We are proud to offer the following special offers:
Please click on any of the banners above to learn more about the programs that we are currently offering. Please don’t hesitate to contact us if you have any questions regarding any of our financing options or how that could help you reach your goal even sooner than you expected.
*This credit card is issued with approved credit by Wells Fargo Bank, N.A. Equal Housing Lender
I WILL HOLD YOU TIGHT - And I Won’t Let Go
While we cover everything we possibly can, we highly recommend getting your jewelry insured for the unthinkable (damage beyond repair, loss, theft, loss of center diamond). We highly recommend using Jewelers Mutual but always advise to comparison shop rates and coverages.
Personal Jewelry Insurance from Jewelers Mutual Insurance Group
Your favorite pieces of jewelry reflect who you are and connect you to special moments with the ones you love. Jewelers Mutual Insurance Group - the only insurer specializing exclusively in jewelry insurance for more than 100 years - offers repair or replacement coverage to protect your jewelry for all its worth.
We trust Jewelers Mutual and believe you deserve a professional, informative jewelry insurance experience so that you can wear your jewelry without worry.
Jewelers Mutual Advantages:
- Comprehensive repair or replacement coverage that often goes beyond standard homeowners insurance and warranties
- Worldwide protection against theft, damage, loss and even mysterious disappearance
- Flexibility to work with your own jeweler; no need for multiple estimates
- Licensed agents, GIA Graduate Gemologists and American Gem Society Certified Gemologists on staff whose passion and specialty is jewelry
- Personal, professional assistance with every call, question or claim
Visit www.JewelersMutual.com to learn more. If you have any questions, please call Jewelers Mutual at (888) 884-2424. To get a free quote, visit www.JewelersMutual.com/protect and enter our store code: A02198.
Coverage offered by a member insurer of the Jewelers Mutual Insurance Group, Neenah, WI.
Coverage and pricing are subject to underwriting review and approval, and to policy terms and conditions.