30 Day returns

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30 DAY RETURNS

30 DAY SATISFACTION GUARANTEE:

Marks Jewelers is committed to your satisfaction. If for any reason you are not completely satisfied with your purchase you may return it within 30 days of the delivery date for a full refund or an exchange. Simply call us at 1215-362-7132 for a Return Authorization number (orders sent back without a return will not be accepted) and ship the item back to us. You are only responsible for the return shipping and insurance cost. Once your item has been securely packaged and the RA has been obtained, please ship to:

Marks inc.
attn: returns department
975 bethlehem pike
montgomeryville, pa 18936

Please note that items must be in their original purchase condition and contain all original documents to be eligible for return. If you lost the original documents or certification the cost of replacing those documents will be deducted from your return. Credits will be issued within 7 business days from the acceptance of the return.

Due to their custom nature, we cannot accept returns on the following: designer engagement rings, designer wedding bands, special size accommodations, and custom made items. Custom orders may only be canceled within 4 business days of being placed (Deposits/Payments after 4 days are non-refundable).

In order to give our customers the best pricing we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same (or similar) items with the intent of only keeping one of them. If you are unsure or have detailed questions about a particular item, please call one of our customer service representatives for expert help.

Special note: All Sales Are Final on items purchased while 'on sale'.

  • July 3rd, 2019 By Dennis

    “Unbelievable, hassle free experience. From texting back and forth with Josh on a Saturday on the VIP event and the engagement ring options, to receiving and email from Dave that night with options for me to review to Tuesday going in and going in and purchasing while having a beer while I waited. Outstanding experience. Well done!”

  • June 26th, 2019 By John

    “I have been a customer of Marks jewelers for over 30 years. Over this time I have purchased many items from custom rings to bracelets. You cannot match the quality of the product that Jim sells This is now a family tradition. Both my son in laws and my son buy from Marks. Will go nowhere else for quality fine jewelry.”

  • June 19th, 2019 By Daniel

    “My experience at Marks Jewelers was wonderful. They created me a custom necklace that captured everything I could have possibly hoped for. The designers and Beth helped me work through my thoughts to create a piece that has deep meaning. Beth was amazing to work with and was patient with all my ideas. Thank you Beth and the team of designers.”

  • June 5th, 2019 By Jaki

    “The Marks in Montgomeryville is the only jewelry store that I trust with all my jewelry repairs and purchases. I make the 40 min drive every time because I know I'm going to get incredible service from anyone there and great prices.”

  • June 4th, 2019 By Amy

    “I can’t rave enough about my experience with Marks Jewelers. Olivia spent hours with me to design a couple pieces of jewelry with stones I had and Jacqueline created a couple of molds perfecting it. The end result is better than I ever imagined. My experience was so personalized and professional. Quality and a great price!!”

  • May 6th, 2019 By Lauren

    “My fiancé got my ring from there last August and it’s today my Dad and I went to turn my mom's wedding ring into my band and Jim was so helpful made me feel so comfortable and showed me exactly what the final product will look like! I’m so excited to receive my one of a kind wedding band! Marks is truly the best jeweler around!”

  • April 10th, 2019 By Ed

    “I needed a 3-tier tier pearl necklace restrung and I brought it to Mark's Jewelers. Although it is costume jewelry, it has much sentimental value to my wife. I wasn't sure if they would work on costume jewelry oh, but they did! They did a fantastic job! The drop-off and pick-up experience was terrific! Everyone was so professional. I highly recommend this place! I will be back!”

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